Shipping policy

At The Collinear Store, we are committed to delivering your order quickly, safely, and efficiently.

1. Order Processing Time

All orders are processed within 1–3 business days.
Orders are not processed or shipped on Sundays or public holidays.
During high-demand periods, processing time may extend slightly.

2. Shipping Time

Standard Delivery (India): 4–7 business days
Express Delivery (if available): 2–4 business days

Delivery timelines may vary depending on your location and courier service availability.

3. Shipping Charges

Free Shipping on prepaid orders above ₹999 (or your chosen threshold)
Flat Shipping Fee of ₹49–₹99 on orders below the minimum amount
Additional charges may apply for express shipping

4. Order Tracking

Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp
Tracking updates may take up to 24 hours to reflect

5. Cash on Delivery (COD)

COD is available on select orders
A small COD handling fee may be applied
Orders may be confirmed via call/SMS before dispatch

6. Delays & Issues

While we strive to deliver on time, delays can occur due to:

Weather conditions
Courier partner issues
High order volume

We appreciate your patience in such situations.

7. Incorrect Address / Failed Delivery

Please ensure your shipping details are correct
If delivery fails due to incorrect address or unavailability, re-shipping charges may apply

8. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, contact us within 48 hours of delivery
We will assist with a replacement or resolution

9. Contact Us

For any shipping-related queries, reach out to us:

Email: thecollinearstore@gmail.com
WhatsApp/Phone: +91- 9893574927